Global
United Airlines has announced a ban on artificial intelligence agents completing ticket booking and purchase transactions through its website. This decision stems from concerns over customer data privacy and the risk of unintentional purchases. The airline clarified that automated tools cannot fulfill certain legal requirements, such as declarations that travelers must provide directly regarding baggage safety. It emphasized that AI technology will be limited to displaying flights and prices, without enabling booking or payment completion. This move comes amid a growing development of smart travel booking tools by technology companies, while other airlines like Delta and American Airlines adopt varying levels of automated booking policies.
